technical assistance reserved to Vir.IT eXplorer PRO customers
All the customers of the Vir.IT eXplorer PRO suite can request, without any additional cost over the price payed for the purchase of the software licence, technical support by e-mail, by phone and in the more emergency situation a remote connection for assistance. The telephonic assistance is provided in Italian.
To get the most out of the service provided we invite you to contact the assistance by the two modality shown below to avoid to lose the PRO customers analisys priority:
By email to firstname.lastname@example.org whit indicated in each request, to permit the identification of the PRO customers and Vir.IT eXplorer LITE customers that are not entitled for assistance, the following data:
All the customers of the VirIT Mobile Security suite can request, without any additional cost over the price payed for the purchase of the software licence, technical support by e-mail to: email@example.com, whit a detailed as possible description of the problem occurred.
The holder of a PRO licence, for a quicker response should report in the e-mail: